AppSheet
Maintenance & Support

Even if the app is working now, problems can appear later. As more data, users, and automations are added, the app can slow down or some processes may fail. Maintenance helps us monitor the system and catch issues early before they affect your operations.

We monitor activity logs, sync performance, automations, and integrations. This helps us detect issues like slow sync, failed automations, or broken integrations before your team notices them.

We also review the app for inefficient expressions and areas that may need updates as the system grows.

Even though AppSheet Enterprise has built-in alerts, they usually only notify that something failed. They don’t always explain the root cause. We review the logs and configuration to identify what actually caused the issue.

No. Maintenance focuses on monitoring the system and fixing operational issues. If you need new features, major changes, or redesign of the app, that will be quoted separately as development work.

Yes. For apps running in the Google environment, we create periodic backups of important app data and supporting files such as templates and configuration files. These backups are securely stored on our servers and can be used for recovery if issues occur.

Please note that backups apply only to files managed within the Google environment used by the AppSheet app.

Once an issue is detected or reported, we investigate the system logs and configuration to identify the cause. Depending on your maintenance plan, we respond within the defined response window and work toward restoring normal operation.

For apps using Google services such as Google Sheets or Google Drive, we also maintain backups to help protect important files and data.

Apps that connect to Google Workspace, APIs, or other platforms can sometimes break due to updates or connection changes. Higher maintenance plans include monitoring these integrations so problems can be detected earlier.

We investigate the system logs, sync performance, and app configuration to identify the cause. Many performance issues come from growing data, inefficient expressions, or workflow complexity. Once identified, we recommend the best way to stabilize or improve the system.

If your app is used daily, has multiple users, handles approvals, or connects to other systems, it’s a good idea to have maintenance. The more your team relies on the app, the more important it is to keep it monitored and stable.

Without monitoring, issues like failed automations, slow sync, or broken integrations can go unnoticed until they affect daily operations. Maintenance reduces this risk by detecting problems early and keeping the system stable as usage grows.

Yes. Maintenance is billed monthly, and you can adjust or stop it anytime depending on your needs. Many clients continue maintenance to make sure their system stays stable as their operations grow.